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Customer Service

Q&A

Procedure guide

  • STEP1

    Inquiry reception

  • STEP2

    Confirmation of the person in charge and
    related department

  • STEP3

    Inquiry handling

  • STEP4

    Customer information

  • STEP5

    Consultation completed

Consent to collection and use of personal information

1. Personal information items processed

Huons Global Co., Ltd. (hereinafter referred to as the “Company”) handles the following personal information items.

  • 1) Customer consultation service operation: e-mail address, contact information, name, password, complaint details
  • 2) The following personal information items may be automatically created and collected during the process of using Internet services.
    : IP address, cookies, access log, MAC address, service use record, visit record, bad use record, etc.

2. Purpose of personal information processing

The company processes personal information for the following purposes. The personal information being processed will not be used for any purpose other than the following.
If the purpose of use is changed, necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act will be implemented.

Personal information is processed for the purpose of verifying the identity of the complainant, confirming the complaint, contacting/notifying for fact investigation, and notifying the processing result for the operation of the customer consultation service.

3. Processing and retention period of personal information

The company processes and retains personal information within the period of holding and using personal information in accordance with laws and regulations or within the period of personal information retention and use agreed upon when collecting personal information from the information subject. It is retained during the customer consultation service operation period and is not used for any other purpose.

4. The right to refuse consent to the collection and use of personal information

Users have the right not to consent to the above collection and use of personal information.
However, the collection and use of personal information is essential for the company to operate the site, and users who do not agree to the collection and use of personal information are restricted from using the customer consultation service.

Do you agree to the above Collection and use of personal information?

This is a required entry.

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